Saturday, August 27, 2011

6 Steps to Leading your team through Change

Change is inevitable for our teams, yet many leaders handle this poorly. In this article let's look at the basic steps that you can put in place to make sure your team is in  the best possible place to cope and embrace the change it will experience. We need to lead change and not allow change to lead us!

 Firstly, as the team leaders we need to expect differing members to embrace change in their own way. Fighting this will only make your job so much harder. Be prepared for the those that resist change openly, those reflective people who need time to think it through and of course those that want to charge off at a million miles an hour.

Change is very much a journey and we need to have a plan on how we will travel down this path. basically  if you can put the following steps into practice you'll find the change happening to your team will be achieved in a positive and successful way:

  • Brief the team on the change to come,
  • Demonstrate management buy-in,
  • Walk through new processes,
  • Explain and demonstrate each persons new way of working,
  • Adjust along the way, and
  • Celebrate your success
Brief the team on the change to come,

Get your team together and explain the requirement for the change, be sure to explain the big picture of why the change is important. Talk about the journey ahead and the time frame that the change will be implemented in.

Demonstrate management buy-in,

In the early stages of change it is important to have the management team around and its very important that they talk about how much they want to see change and how it will be good for everyone and the company.

Walk through new processes,

Get some workshops together and design and walk the team through the new processes. It is important for the team to be part of the design of this process as they will feel some ownership and be more prepared to put them into practice, than if they are simply told "this is the new way you work".

Explain and demonstrate each persons new way of working,

Have a program in place where each person who is affected by this change is taught and coached about how they need to do their part. Allow plenty of time for trial and error and be careful to be supportive and positive and the people adjust to the new way.

Adjust along the way,

At intervals review the progress and address each thing as it turns up. It is very important that do this in a supporting manner, as many people struggle with their morale when they are going through change.

Celebrate your success

Once you're there and the change has been complete. Take time out and celebrate, explain how much better the situation is and how each person made a great contribution to achieving this important team goal.

We live in a world of constant change, so it is important for us to have a strategy to engage and help drive our teams through this important stage.

Saturday, June 11, 2011

Team creativity a path to success

One of the perpetual challenges for high performance teams is to generate creativity into how they create products and serve customers. But how do we become creative. Lots of teams work on the strategy of hiring someone from outside their expertise area and throw them into your team and watch them create new ways of dealing with the challenges. Sometimes this works and sometimes it doesn't. Is there a better way without the hit and miss of hiring someone in.

Believe it or not you probably have more than enough creativity within your team, and as the leader it comes down to you to draw it out.

One of the tried and trusted methods to do this is to run a  brainstorming session, many people will use a structure such a De'bonos' thinking hats or the like to work through the process of coming up with ideas, fleshing them out, analysing the good and bad points etc and then finally settle on the idea with the best level of success. I've seen this work in plenty of teams and I've seen it fail.  Often this way of working really suits seems with lots of alpha type people as they are quick to voice their opinion.  In teams where a majority of the people are methodical or analytical  this approach often appears to fail.

The teams that struggle with this methodology are built of people who are reflective and need to run things through in their head before they will voice the idea to the team. Even when you tell these people that you want all ideas regardless of how bizarre they may initially sound, these people often won't come forward.

For these types of team the idea is to run your brainstorming session in short bursts with three or four days between each session. This way those who need some thinking time will have it.  At the start of each short session do a recap of previous ideas and take some time to ask for any new ideas. You will be surprised how many new strong ideas get presented.

As the leaders we need to take time to understand the personalities and their traits so we can implore the right methods to extract the creativity we need to drive or team to greater success. By being a little flexible and not rushing to the obvious conclusion you'll find plenty of creative ideas right with the team. Implementing them that's another story!