Saturday, December 13, 2008

Good leaders keep an eye on Quality

Invariably around the world at present we see the fallout from the financial crisis. With much of this, have been the inevitable job cuts. While it's one thing to be losing members from your team, it's another for your product and services to be diminished due to this loss of a member.

When the crunch time happens you need to be in a position to know what is going to suffer, will it be people have to work longer hours to fill the other role, will it be less products are produced - what will it be in your case?

Take a view from the customer side and be sure that the quality the customer experiences is absolutely perfect, as is dealing with your company and team. The odds are they too are struggling with less people while trying to maintain the same level of their services, so they want to find what they want easily and they want the transaction and the product to be flawless - because they don't have any time to deal with you and your team if it's not perfect.

Don't be tempted to cut corners as it will damage your team's future. Take the time to address what the impact will be and to find a way to mitigate it.

You're the leader for a reason and now is the time to make sure you show true leadership for your product and the chance for your team to prosper into the future.

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