Tuesday, January 27, 2009

Improving Conversations with your Team

Communicating with your team is a fundamental skill that can make or break the effectiveness of your team. Have you thought about how you deliver the messages to your team? Have you considered how the content of these messages is put together? Follow these simple rules to improve your messages and your team will get the picture in a clear and succinct way.

To ensure your team understands and retains what you say, tie your messages to what they've told you about this subject. by doing this the messages will have a ring of familiarity to it, this will make it more accepting.

When putting forward an idea think of three supporting points, this will show your team that you have considered the matter and given it some detailed analysis. These points must substantiate your position. Don't ramble on just present the three supporting points and allow the team to consider their merits.

During your conversation pause frequently to avoid stringing to many words together. Project your voice clearly, consider the volume you need for the furthermost person to hear your message.

Avoid multiple qualifiers that weaken your message, as this needlessly shows you have lingering doubts about the validity of your message.

When you need to persuade your employees, limit your speaking to a quarter of the time and allow the person receiving the message to speak the rest of the time. This allows the person to air their views, it also forces you to choose your words carefully.

If you end with opposing views, take care to not blatantly contradict your employee, perhaps rephrase your position and take another tack - "Consider looking at it from this angle"

By taking the time to carefully plan our messages to our team and adopting a clear manner, our teams will be know what we need of them. How do you prepare for discussions with your team? Do you use any of these pointers to plan out your discussions?


  1. Normally I'll put the main points in written words, either on printed paper or presentation slides.

    This is to ensure that I won't miss out any points, and the recipient can get all the points clearly.

  2. Hi 8th Voyager, I agree this is so true - if you have the luxury of preparing, taking a quick moment for some notes will save forgetting important points that need to be delivered.